Cancellation and Refund Policy

Last Updated: November 5, 2025

1. Cancellation Policy

Clients may request cancellation of services under the following conditions:

  • Written notice must be provided via email to hello@redxstudios.in
  • Cancellation requests will be processed within 3-5 business days
  • Work completed up to the cancellation date will be billed accordingly
  • Ongoing projects may be subject to cancellation fees based on project stage

2. Refund Eligibility

Refunds are considered on a case-by-case basis for:

  • Services not delivered as per agreed specifications
  • Unutilized portions of prepaid service packages
  • Technical issues preventing service delivery from our end
  • Duplicate or erroneous payments

3. Non-Refundable Items

The following are not eligible for refunds:

  • Completed work and delivered services
  • Third-party costs (domain registration, hosting, licenses, etc.)
  • Custom development work already implemented
  • Consultation and strategy sessions already conducted
  • Marketing campaigns already launched

4. Refund Process

To request a refund:

  • Submit a written refund request to hello@redxstudios.in
  • Include invoice number, project details, and reason for refund
  • Requests will be reviewed within 7 business days
  • Approved refunds will be processed within 10-15 business days
  • Refunds will be issued to the original payment method

5. Partial Refunds

Partial refunds may be issued for:

  • Projects cancelled mid-way (refund for incomplete work only)
  • Service packages with unused portions
  • Downgraded service plans (prorated refund)

Partial refund amount will be calculated based on work completed and resources utilized.

6. Project-Specific Terms

Web Development Projects

  • No refund after design approval and development commencement
  • Cancellation during planning phase: 80% refund
  • Cancellation during development: 50% refund
  • Cancellation after delivery: No refund

Digital Marketing Services

  • Monthly retainers: Refund for unused months only
  • Campaign-based services: No refund after campaign launch
  • SEO services: No refund after 30 days of service commencement

Maintenance & Support Plans

  • Annual plans: Prorated refund for unused months (minus 20% admin fee)
  • Monthly plans: No refund for current month
  • Cancellation requires 30 days notice

7. Payment Gateway Charges

Payment gateway charges (typically 2-4%) are non-refundable and will be deducted from any refund amount.

8. Dispute Resolution

In case of disputes regarding cancellations or refunds:

  • Contact our support team for resolution attempts
  • Escalation to management if unresolved within 7 days
  • Final decision rests with RedX Studios management
  • Legal disputes subject to Bhilwara, Rajasthan jurisdiction

9. Force Majeure

No refunds will be provided for delays or non-performance due to circumstances beyond our control, including natural disasters, pandemics, government actions, or technical failures of third-party services.

10. Modifications to Policy

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

For cancellation or refund requests, contact us at:

  • Email: hello@redxstudios.in
  • Phone: +91 90387 17517
  • Address: 3rd Floor, Keshav Tower, Sitaram Ji Ki Bawri Road, Bhilwara, Rajasthan 311001